It is easy to complain about being a waiter because everyone assumes that you have to put up with people being assholes. And yes, people can be difficult to deal with, especially when they feel entitled to your service, rather than a working part of that service. If the customer doesn’t want to be happy, nothing I can do will change that. If the customer doesn’t want to stop talking while I explain the additions to the menu, they are going to order the entrée we aren’t serving. They’ll be upset, I’ll feel guilty, and everyone will lose.
Of course, when you talk to people about waiting tables, no one ever takes credit for being the asshole with whom they assume you have to deal. Why?
One: the top quality of a narcissist isn’t his or her self-awareness.
Two: people think that when they are pissed off, it’s because they’re right, not because they’re that person. Sometimes, this is true. Sometimes, not so much.
I rarely wait on someone who is overtly cruel or pointedly rude. Generally, people are either good people or they at least want you to like them. If they don’t care about that, they don’t want their fellow diners to think less of them because they can’t be civil to an adorable, twenty-three year old server (who, me?). Still, people make your life harder (and more interesting) all the time simply because they aren’t paying attention.
Today’s case in point: ignoring the hostess.
Restaurants have hostesses for a reason. It isn’t because we think you don’t know what an empty table looks like; it’s because we have a plan. The 5:30 reservation for two needs to go on a specific table so that that table will be free for a party of four at 8. A group of six should sit down all at once, especially if it’s busy, because often a party of six will become a party of five or four as plans change, people get stuck in traffic, ect. Then we’ll need to reset or change your table. I don’t envy hostesses, who have to juggle the needs of guests and the needs of waiters, who expect an equal percentage of guests will get sat in their section.
Despite the importance of hostesses, people love to blow right past them in search of their seat.
“I’m sure my husband is here already…”
“I have a 6 o’clock…”
No half-sentence at all, as they blow by with a determined, seeking expression…
And before you have time to ask for the name, party size, or time of day, someone is half way to the kitchen and suddenly lost and confused because, of course, he doesn’t know where he is going.
I see this every day and I always wonder why. Do people just barge past the front desk of an attorney’s office or doctor’s office? I don’t, certainly, and I can’t say I remember seeing anyone else try either. In restaurants, though, people assume they know what’s going on—after all, it’s dinner, how complicated could it be? It should feel effortless, like great writing, great painting, an expert nurse giving you a painless shot. We want that too. So introduce yourself, sit where we seat you, listen up, and I will devote both ears and one good brain to giving you a delicious dinner.